Accessibility

Equality for All Guests

At ABode Chester we treat all of our guests as individuals; we have a range of facilities catering for people of all abilities. We take equality legislation seriously and endeavor to provide all of our guests with the best possible experience. 

Enquiries & Reservations
ABode Chester has four rooms situated on floors 1-4, these are designed for less able bodied access.  For carers and guests with a disability, these rooms will always be offered at our lowest available public rate at the time of booking.

We always encourage telephone enquiries in order to discuss your requirements pre-arrival. Please contact us on the number below where one of our team will be happy to assist you in ensuring your stay will be both an enjoyable and memorable one.

Tel: 01244 347 000

Before you arrive
For directions on how to reach us, please click here or call us on Tel: 01244 347 000

Alternatively you can contact the reception directly on how to reach us.

Car parking and arrival
Our car park is located in the basement of the hotel. There is however a drop off point at the front of the hotel for wheelchair access. Wheelchair and mobility scooter access from the car park to the reception is via a lift.

Our staff are trained in disability awareness and are available to assist you with any reasonable request.
Should you require and assistance with luggage, please contact reception prior to your arrival where a member of staff will be happy to help.  

Reception
The reception at ABode Chester is located on the ground floor and has clear level access. Throughout the whole of the ground floor the surfaces are level polished stone floor. Corridors throughout the ground floor are wide with the narrowest doorways being 870mm.Reception is well lit with adequate lighting and natural light.

Public areas
Lounges, Bars: The lounges in the hotel are located on the ground floor where the surfaces are a mix of level wooden flooring, polished stone floors and carpeted areas in the lounge bar. Our corridors are wide enough to accommodate a wheelchair throughout. Assistance dogs are more than welcome within the lounges.

We have a bar located on the fifth floor which is easily accessed via the main reception lifts. The ground floor bar features a mixture of seating arrangements with low level coffee tables (500mm) and seating ranging from soft deep cushioned to straight back chairs and sofas.

Public Toilets: The hotel has public toilet facilities on the ground floor and the fifth floor. In addition we have disabled toilets on both these floors. The toilets have grab rails and emergency cords with alarm linked to our reception. There are lever taps on the sinks.

Restaurant
Our brasserie restaurant is located on the fifth floor, which has a polished stone surface and wooden level floors. Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary needs. The menu is printed and can be verbally presented or provided in large print if required. There is ample moveable seating and there are chairs without arms. The restaurant area is well-lit, with lots of natural daylight during daytime hours.

Bedroom
The rooms are well lit with ceiling spot lights, table lamps and natural light from the windows. The doorways are 880mm wide. The bathroom comprises of a shower with a fixed seat and grab rail, a toilet seat (420mm high) and washbasin (780mm high) and an Emergency pull cord with linked alarm to our reception.

Evacuation
In order to safely evacuate, we will need to conduct a personal emergency evacuation plan on arrival to understand your specific requirements. Should evacuation be necessary, our  alarm will sound continuously. Assistance will be available to ensure a safe evacuation.

We have tried to be as accurate as possible and have included as much details as we can in our Accessibility Statement, however we do welcome your feedback in order to evolve the information and services we provide.

If you require further assistance, please contact the hotel:

Giles Stonehouse, General Manager

ABode Chester
Grosvener Road
Chester
CH1 2DJ

Tel : 01244 347 000